Delete a patient account

1. Open the Homnics patient app and sign in.
2. Open More and select Delete Account.
3. Review the notice and confirm deletion.

Patient access is disabled immediately. Eligible Homnics-controlled account data is deleted or anonymised within 30 days. If you have forgotten your password, use Reset password and then return to the deletion screen.

If you cannot access the patient app, email support@homnics.com from the address registered to your account.

Close a professional account

1. Open the Homnics professional app and sign in.
2. Open Settings and select Request account closure.
3. Review the notice and submit the request.

Professional access is disabled immediately. Homnics reviews the request because clinical records, prescriptions, signatures, and audit history may need to remain attributable to the professional. Eligible non-clinical account data is deleted or anonymised within 30 days after approval. If you have forgotten your password, use Reset password.

If you cannot access the professional app, email support@homnics.com from the address registered to your account.

Clinical records and retention

Account deletion and clinical-record retention are separate. A participating Nigerian healthcare facility may retain clinical records for legal, regulatory, professional, active-care, complaint, insurance, or audit obligations. Closing an account removes access and starts deletion or anonymisation of eligible Homnics-controlled data, but it does not require a facility to erase clinical records it must retain.

Read the Homnics Privacy Policy for the complete retention schedule and information about your privacy rights.